RETURN POLICY

RETURN POLICY

Shop with Confidence at Urban Goddess Boutique

At Urban Goddess Boutique, we want every shopping experience to be enjoyable, seamless, and informed. We take pride in offering carefully selected fashion pieces and encourage our customers to review all product details before completing their purchase.

Please review product descriptions and sizing information carefully, as some items have no stretch.

Final Sale Policy

To maintain our merchandise standards and for sanitary reasons, all purchases are considered final sale. No returns. No refunds. No exchanges.

We understand that choosing the perfect outfit online is important. If you have any questions about sizing, fit, fabric, or product details, we encourage you to contact us before placing your order.

Our team is happy to assist with any questions at info@urbangoddessboutique.com.

Received a Damaged Item?

Your shopping experience matters to us. Every item is carefully inspected before shipment to help ensure that it arrives in excellent condition.

However, if you receive an item that is damaged, we have a process in place to review and address your concern.

Reporting a Damaged Item

All damaged-item claims must be submitted within 2 calendar days following delivery, including weekends, to request return authorization.

Please email us at info@urbangoddessboutique.com and include:

  • Your full name

  • Your order number

  • Clear photographs showing the damage

Providing these details allows us to properly review your concern and determine whether a return authorization can be issued.

Authorized Returns & Store Credit

If your damaged-item return is authorized, you must submit the return shipment tracking information within 48 hours of authorization.

Once the returned item has been received and inspected, a store credit will be issued based on our assessment of the damage.

All damaged-item claims are subject to review and verification.

Important Reporting Deadline

Damaged-item claims must be reported within 2 calendar days of delivery, including weekends.

To ensure your claim can be reviewed within the required timeframe, please inspect your merchandise as soon as it arrives.

Claims submitted outside the 2-calendar-day reporting window will not be eligible for resolution. No exceptions will be made to this deadline.

Thank you for your understanding and for choosing Urban Goddess Boutique. We truly appreciate your support and look forward to helping you find pieces you’ll love.