FREQUENTLY ASKED QUESTIONS (FAQs)

At Urban Goddess Boutique, we want your shopping experience to be as seamless and enjoyable as possible. Below, you'll find answers to some of our most frequently asked questions to help you shop with confidence.

WHAT SIZE DOES YOUR MODEL WEAR?

Our model is 5'5" and is typically styled in a size Small.

We recommend reviewing the product descriptions and sizing information provided for each item before purchasing, as sizing, fit, and fabric stretch may vary between styles.

ARE ALL ITEMS RESTOCKED?

Many of our styles are available in limited quantities and may not be restocked once sold out.

We carefully curate our collections to bring you fashionable, statement-making pieces. If you find something you love, we encourage you to purchase it while it's available!

HOW LONG DOES SHIPPING TAKE?

We understand how exciting it is to receive your new purchases, and we work diligently to process orders as efficiently as possible.

Most orders are processed and shipped within 3 business days of being placed.

Once your order has been processed and shipped, please allow up to 5 additional business days for delivery, unless otherwise stated.

CAN I RETURN OR EXCHANGE AN ITEM?

At Urban Goddess Boutique, all sales are final. We do not accept returns, refunds, or exchanges.

We understand that shopping online means you cannot try on an item before purchasing. For this reason, we strongly encourage you to review product descriptions, sizing information, and fabric details carefully before completing your order.

If you have any questions regarding sizing, fit, or a particular item, please contact us at info@urbangoddessboutique.com before placing your order.

For additional information, please review our Return Policy.

CAN I CANCEL OR MODIFY MY ORDER AFTER IT HAS BEEN PLACED?

We begin processing orders promptly to help ensure that your purchases are prepared and shipped as efficiently as possible.

For this reason, orders cannot be canceled, changed, or modified once they have been placed.

Please carefully review your order details, including selected items, sizes, quantities, and shipping information, before completing your purchase.

All sales are final.

WHY WAS MY ORDER CANCELED?

Although we make every effort to ensure accurate inventory availability and smooth order processing, there are certain circumstances in which an order may need to be canceled.

Item Availability

Some of our most popular styles sell out quickly. On rare occasions, an item may become unavailable after an order has been placed.

If your order contains additional available items, those items will still be shipped, and a refund will be issued for the unavailable item.

Payment or Address Verification

Orders may also be canceled if the billing or shipping information cannot be successfully verified through our payment processing system.

If your order is canceled due to a verification issue, you may need to place a new order using an alternative payment method.

DO YOU OFFER LOCAL PICKUP OR DELIVERY?

At this time, Urban Goddess Boutique does not offer local pickup or personal delivery services.

All orders are shipped through our designated shipping carriers to the shipping address provided at checkout.

WHAT SHOULD I DO IF I RECEIVE A DAMAGED ITEM?

At Urban Goddess Boutique, we take pride in carefully inspecting our merchandise before shipment to help ensure that every item arrives in excellent condition.

However, if you receive a damaged item, please contact us within 2 calendar days following delivery, including weekends, to request a return authorization.

When submitting your claim, please email info@urbangoddessboutique.com and include:

• Your full name

• Your order number

• Clear photographs showing the damage

Once your claim has been reviewed, we will determine whether a return authorization can be issued.

Authorized Damaged-Item Returns

If your return is authorized, you must provide the return shipment tracking information within 48 hours of authorization.

After the returned item has been received and inspected, a store credit will be issued based on our assessment of the damage.

All damaged-item claims are subject to review and verification.

IMPORTANT: DAMAGED-ITEM CLAIMS MUST BE SUBMITTED WITHIN 2 CALENDAR DAYS FOLLOWING DELIVERY, INCLUDING WEEKENDS.

Claims submitted outside this timeframe will not be eligible for resolution. No exceptions will be made to this reporting deadline.

We strongly encourage all customers to inspect their merchandise immediately upon delivery.

For complete details, please review our Return Policy.

DO YOU OFFER WHOLESALE?

At this time, Urban Goddess Boutique does not offer wholesale purchasing options or packages.

STILL HAVE QUESTIONS?

We're happy to help!

If you have additional questions about our merchandise, sizing, or shopping policies, please don't hesitate to contact us before placing your order.

Email: info@urbangoddessboutique.com

Thank you for choosing Urban Goddess Boutique. We appreciate your support and look forward to helping you discover pieces that make you feel confident, beautiful, and effortlessly stylish.

Own Every Room.